Delivery & Returns
Custom charges and VAT
If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.
Our prices are all listed in British pounds and VAT is included within our price if applicable.
Luminous Face Yoga is unable to deliver to PO Box addresses.
Returns
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
VARIATIONS BETWEEN PRODUCTS
Sometimes you may notice minor differences between products. This is due to the crystals being natural and it is what makes your personal stone special and unique.
SENDING A RETURN
Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days (beginning with the day following the day of delivery to you).
STEP 1: Please email info@luminousfaceyoga.com providing your customer order number, the goods which are being returned and reasons why.
STEP 2: Once you have received confirmation from the Luminous Face Yoga team, you will receive a returns form unique to your order via email.
Please return the product(s) and printed returns form to :
Luminous Face Yoga
Aspenden Cottage, Aspenden, Buntingford, Herts, SG9 9PE
We recommend that your return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.
STEP 3: On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
UK shipping
| UK DELIVERY | PRICE | DELIVERY TIME |
| STANDARD DELIVERY
Royal Mail Standard Delivery |
FREE | 3-4 WORKING DAYS
Including Saturday delivery Signature required |
| NEXT DAY DELIVERY
Royal Mail Next Day UK Delivery |
£5.00
Order by 3pm Monday-Friday |
NEXT DAY
Order by 3pm Mond-Friday including Saturday delivery signature required |
Orders are processed for delivery on working days (Monday to Friday, excluding UK Bank Holidays) and you will receive an email once your order has been dispatched. We will deliver the merchandise in accordance with the delivery option selected by you at checkout. Next day delivery excludes weekends and UK Bank Holidays. If you have any queries, please contact us at info@luminousfaceyoga.com
Shipping outside the UK
USA DELIVERY OPTIONS
| USA DELIVERY | PRICE | DELIVERY TIME |
| STANDARD DELIVERY
DHL |
£15 | 2-4 WORKING DAYS |
REST OF WORLD DELIVERY OPTIONS
| EUROPE SHIPPING ZONE 1 | COUNTRIES | PRICE | DELIVERY TIME |
| STANDARD DELIVERY
DHL |
Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands | £12 | 1-3 WORKING DAYS |
| EUROPE SHIPPING ZONE 2 | COUNTRIES | PRICE | DELIVERY TIME |
| STANDARD DELIVERY
DHL |
Andorra, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Bosnia & Herzegovina, Bulgaria, Cyprus, Finland, , Latvia, Malta, Romania, | £16 | 1-3 WORKING DAYS |
| SHIPPING ZONE 3 | COUNTRIES | PRICE | DELIVERY TIME |
| STANDARD DELIVERY
DHL |
Albania, Australia, Belarus, Canada, Faroe Islands, Gibraltar*, Greenland, Israel, Liechtenstein, Macedonia, Mexico, Moldova, Montenegro, Serbia, Switzerland, Turkey, Ukraine | £22 | 2-6 WORKING DAYS |
| SHIPPING ZONE 4 | COUNTRIES | PRICE | DELIVERY TIME |
| STANDARD DELIVERY
DHL |
Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Japan, Jordan, Kuwait, Laos, Macau, Malaysia, Nepal, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam | £25 | 2-6 WORKING DAYS |
| SHIPPING ZONE 5 | COUNTRIES | PRICE | DELIVERY TIME |
| STANDARD DELIVERY
DHL |
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, American Samoa, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Cook Islands, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Papua New Guinea, Pakistan, Palau, Panama, Paraguay, Peru, Puerto Rico, Republic of the Congo, Reunion, Rwanda, Saint Barthelemy, Saint Vincent and the Grenadines, Senegal, Seychelles, Sierra Leone, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe | £33 | 2-5 WORKING DAYS |
Correct shipping methods will be offered at checkout once you have entered your delivery address